Customer Care Executive

Key Responsibilities

• Follow up with assigned clients for timely payment recovery and outstanding invoice collections.
• Ensure monthly invoices are generated and shared with clients on time.
• Collect customer feedback and testimonials from assigned clients quarterly.
• Maintain and regularly update the customer database, including:
  o Contract details
  o Renewal dates
  o Customer contact information
• Handle the customer helpline as per the assigned roster.
• Respond to customer calls, emails, and WhatsApp messages.
• Coordinate with the field operations team to resolve customer complaints and service-related issues within defined timelines.
• Reports management
  o Sales report
  o Waste collection report
• Maintain records of:
  o Customer complaints
  o Service requests
  o Leads generated
  o Customer feedback received through the helpline
• Prepare and share impact reports with corporate clients as per the reporting schedule.
• Build positive customer relationships to improve customer satisfaction and retention.

Required Skills

• Good verbal and written communication skills.
• Professional phone and email etiquette.
• Basic knowledge of Microsoft Office(Excel, word).
• Ability to coordinate with multiple teams and manage follow-ups.
• Good organizational and record-keeping skills.

Eligibility

• Freshers and recent college graduates are encouraged to apply.